Shelley Copsey

“I think that what nobody ever did was just sit and say: well, what goes on in those field workers' lives and how do we make the life of the front line easier?”

Shelley Copsey · said date not stated · reported 2026-10-31

Copsey told CNBC that nobody had previously examined what goes on in field workers' lives to make their work easier.

“We always go to the back office and we're like: oh, if we could help them forecast the job better, maybe this wouldn't be a problem,”

Shelley Copsey · said date not stated · reported 2026-10-31

Copsey told CNBC that when fieldwork goes wrong, attention usually turns to budgets or cash flow rather than front-line workers' experiences.