Roneshia Smith

“We both woke up, and like most people, I grabbed my phone off the nightstand. I went to open it up like a book, and I realized I just could not get it open. It was a lot of resistance,”

Roneshia Smith · said date not stated · reported 2026-10-28

Roneshia Smith described encountering heavy resistance when she tried to open the phone the morning after purchase.

“I'm kind of stuck in this limbo.”

Roneshia Smith · said date not stated · reported 2026-10-28

Roneshia Smith said Apple Store staff could not fix her phone and she is unsure when she will receive a replacement.

“When I finally was able to get it opened, that's when we heard the crack noise, like an egg cracking. We just totally just started laughing basically because we were, like, no way, it's been less than 24 hours,”

Roneshia Smith · said date not stated · reported 2026-10-28

Roneshia Smith said the screen cracked with a noise like an egg cracking less than 24 hours after purchase.