Katy Nastro
ON THE RECORD · 5 verbatim quotes · every quote source-verified
“I really had this just stomach drop moment,”
Katy Nastro · said date not stated · reported 2026-10-28
Katy described her reaction upon discovering that more than 50,000 American Airlines miles had been redeemed from her account without her permission.
“I had to have the police report filed with them before anything was credited,”
Katy Nastro · said date not stated · reported 2026-10-28
Katy explained that American Airlines required her to file a police report before restoring any stolen miles.
“I naively never thought this could happen to me because I work in the industry,”
Katy Nastro · said date not stated · reported 2026-10-28
Katy admitted she never expected to become a victim of loyalty account theft despite working in the travel industry.
“I would highly suggest that you should not be waiting on those miles,”
Katy Nastro · said date not stated · reported 2026-10-28
Katy advised travelers not to hold on to airline miles indefinitely because airlines can change award pricing and reduce their value.
“I think I fell into the trap of using the same password for everything,”
Katy Nastro · said date not stated · reported 2026-10-28
Katy acknowledged that reusing the same password across accounts may have allowed someone to access her American Airlines account.