Glenn Chin

“F&I has proved very stable, if not continued to grow slightly,”

Glenn Chin · said date not stated · reported 2026-08-19

Chin commented on the stability of finance and insurance revenue for dealerships.

“The franchise dealers have come to realize the importance of service and parts,”

Glenn Chin · said date not stated · reported 2026-08-19

Chin discussed dealers' recognition of the growing importance of service and parts business.

“They are taking great effort to dispel that notion and try to become more competitive on pricing. They have all grown mid-single digits since Covid. Part of that is due to elevated warranty and recalls, but also because of their efforts to become more competitive.”

Glenn Chin · said date not stated · reported 2026-08-19

Chin described dealers' efforts to become more price competitive on service since the pandemic.

“I do think there's true value in some of these products, as much as people pooh-pooh them. If you're spending $50,000 on a new car, a lot of people don't feel comfortable leaving that fully exposed. So they will buy a bumper to bumper warranty or they will buy a prepaid maintenance plan.”

Glenn Chin · said date not stated · reported 2026-08-19

Chin explained the value consumers see in warranty and maintenance products sold through F&I.