Ethan Mollick

“We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc.”

Ethan Mollick · said date not stated · reported 2026-11-01

Mollick posted about a potential wave of automated requests from AI agents overwhelming customer service departments.