VERIFIED QUOTE · reported 2026-08-23
“I firmly believe in no excuses, and so we don't make excuses,”
Scott Kirby · said date not stated · reported 2026-08-23
Scott Kirby highlighted his philosophy regarding customer communication about airline delays.
This quote was mechanically extracted from the cited article and verified as an exact substring of the source text before publication. Attribution follows the article's own wording.