“They know customers either by name or what they eat. Someone will walk in and they're like, 'Oh, there's a chicken-fried steak and sausage gravy,' instead of their name. They banter with the customers and create memories. And that's why people keep coming back.”

Amanda Wihby · said date not stated · reported 2026-08-21

Amanda Wihby describes how employees recognize repeat customers and build lasting connections.